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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention


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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - extended service...

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Quick Details
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: Q1J05A, Q1J05AR, Q1J06A, Q1J06AR, Q1J07A, Q1J07AR
  Additional Details
Mfr Part #: HU4A8A5#RC2
SHI Part #: 43616627
Category: Computer hardware maintenance or support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance or support
DescriptionHPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor - 5 years - on-site - 24x7 - response time: 4 h - for P/N: Q1J05A, Q1J05AR, Q1J06A, Q1J06AR, Q1J07A, Q1J07AR
ManufacturerHewlett Packard Enterprise
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: Q1J05A, Q1J05AR, Q1J06A, Q1J06AR, Q1J07A, Q1J07AR
Details
Service & SupportExtended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years ¦ Comprehensive defective material retention - 5 years
General
Full Contract Period5 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor