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HPE Pointnext Tech Care Basic Service


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HPE Pointnext Tech Care Basic Service - extended service agreement - 5 years - on-site

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Quick Details
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 9x5
HPE Pointnext Tech Care Basic Service
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 9x5
  • response time: NBD
  • for P/N: Q1J05A, Q1J05AR, Q1J06A, Q1J06AR, Q1J07A, Q1J07AR
  Additional Details
Mfr Part #: HU4B2A5#RC2
SHI Part #: 43616680
Category: Computer hardware maintenance or support
UNSPSC: 81112300
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryComputer hardware maintenance or support
DescriptionHPE Pointnext Tech Care Basic Service - Extended service agreement - parts and labor - 5 years - on-site - 9x5 - response time: NBD - for P/N: Q1J05A, Q1J05AR, Q1J06A, Q1J06AR, Q1J07A, Q1J07AR
ManufacturerHewlett Packard Enterprise
UNSPSC81112300
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: Q1J05A, Q1J05AR, Q1J06A, Q1J06AR, Q1J07A, Q1J07AR
Details
Service & SupportExtended service agreement - parts and labor - 5 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 5 years ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
General
Full Contract Period5 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor