HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention
€102,840.00
In Stock
Mfr Part #:
Copied To Clipboard
Click To Copy
SHI Part #:
Copied To Clipboard
Click To Copy
Quick Details
Extended service agreement
parts and labor
4 years
on-site
24x7
End of Life Products
End of life (EOL) products are products that the manufacturer has chosen to no longer continue producing. Very often an end of life product will be replaced with a newer version.
A product going end of life does not necessarily mean it is not being sold any longer, and EOL means different things to different manufacturers. All EOL dates are estimated and are subject to change.
Please contact your SHI Sales Team for more information on this (or other) EOL products.
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention
Extended service agreement
parts and labor
4 years
on-site
24x7
repair time: 6 hours
Additional Details
Price:
€102,840.00
Mfr Part #:
H94Z1E
SHI Part #:
48078679
Category:
Technical support or help desk services
UNSPSC:
81111811
Manufacturer:
Hewlett Packard Enterprise
Product Type:
Other
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.
HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer's environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
Key Points
Product Features
General Information
Category
Technical support or help desk services
Description
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours
Manufacturer
Hewlett Packard Enterprise
UNSPSC
81111811
Main Specifications
Header / Brand
HPE
Packaged Quantity
1
Service & Support / Type
Extended service agreement
Details
Service & Support
Extended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 4 years
Technical support - remote diagnosis - 4 years
Technical support - visual remote guidance - 4 years
New releases update - 4 years
Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 4 years
Technical support - outage management - 4 years
Comprehensive defective material retention - 4 years