About Today's SHI
Our ridiculously helpful people - your superior business outcomes
From designing cloud, data center and end user computing strategies that support your hybrid working model to delivering the hardware and software you need to run it, SHI is your complete IT partner.
Today's SHI International is 5,000 ridiculously helpful, talented and diverse teammates working together and proving that a global solutions provider can have the focus, agility, scale and expertise to meet the unique business and IT needs of your organization, every day.
More than 15,000 corporate, enterprise, government and academic organizations rely on SHI to support their transformation, collaboration, security and optimization needs. Three decades of private ownership and consistent, organic growth (through neither merger nor acquisition) have allowed for constant reinvestment into our business to ensure SHI delivers custom, cutting-edge IT solutions backed with world-class customer support.
Headquartered in Somerset, NJ and with major operations centers in Austin, TX, Milton Keynes, UK and a growing local presence around the world, SHI finished 2021 with more than $12 billion in annual revenue.
We are SHI…and we…
Generate ideas, create solutions and deliver value
Transform your business through technology
Bring together IT and Procurement like no one else
Connect people, products and technology to help create better business outcomes
Are the most successful technology solutions provider with the smallest ego
Approachable, fast, and worth your time —
how working with a solutions partner should be
Innovation starts with transformation
Transform how you do business with modern infrastructure
Create a seamless hybrid workplace
See how we help organizations collaborate in the hybrid world
Your best defense against hybrid threats
Protect your organization with our cybersecurity experts
"We don't 'target' customers, we talk to them. We understand where they are and where they need to go. Then we help them select, deploy, and manage the technology that will get them there."
Our Co-Founder, President and CEO: Thai Lee
Since co-founding a regional, software-only reseller named "Software House International" in 1989, Thai Lee has served as the only President and CEO of the global IT solutions provider now recognized as the largest Minority & Woman-Owned Business Enterprise (MWBE) in the United States.
In addition to her responsibilities at SHI, Thai is Dean of the Advisory Board at Harvard University, a Life Trustee of Amherst College and proud mom to two great kids!
SHI at a Glance
Founded: 1989 by Thai Lee and Koguan Leo
World Headquarters: Somerset, NJ
5,000 employees around the globe
2021 Revenue: $12 billion
#12 — CRN Solution Provider 500
#28 — Forbes Largest Private Companies
Largest minority/woman-owned business in US
9X Winner - Best Place to Work
What does Ridiculously Helpful really mean?
Being Ridiculously Helpful at SHI is more than a marketing slogan, it is core to our very ethos. But what does that mean to our customers?
We have contracts with our customers, of course we do. But at SHI we put a huge amount of focus on what we call "beyond the contract". What's the extra mile we need to go to ensure true customer success? What value can we offer a customer today that isn't demanded through some kind of SLA, but will make a real difference?
Being Ridiculously Helpful also means helping our customers focus on their most important priorities by taking care of the many, many small things – like managing long-tail vendors, arranging logistics, helping accelerate procurement or managing IT assets – that can otherwise be so distracting.
Finally, it's a mindset that you'll find not only in your individual account team, but across the 5,000 professionals behind them. Being Ridiculously Helpful means a deep-rooted respect in the business you do with SHI and that we will do whatever it takes to deliver on that trust.
Click the year on the timeline below to learn about some of SHI's milestones through the years.
Thai Lee and Koguan Leo purchase "Software House" for $1 million USD. The entire company consists of one employee offering one brand of software licenses to one customer from a small office in Somerset, N.J. The employee, the customer and the owners are all still with SHI.
Software House brings drop-shipping innovation to the IT channel, immediately reducing costs and product delivery time to customers.
Software House becomes "Software House International," and attains Microsoft Value-Added Reseller authorization, beginning three decades of Microsoft dominance within the industry as SHI's largest partner.
SHI.com launches, but its pages cannot be viewed until the visitor first receives permission from their dedicated account team to create an online account.
SHI UK opens our Milton Keynes office, further expanding our solutions to greater Europe.
SHI develops hybrid e-commerce procurement system allowing companies' ERP systems to directly outsource the procurement of IT products through SHI. Two global conglomerates soon begin widespread procurement of IT hardware through SHI, unofficially and forever changing the "Software House" name. Both Fortune 100 customers remain among our largest customers today. This year, SHI also forms a separate entity called SHI Government Solutions to support our public sector customers across the state of Texas.
SHI eclipses $1 billion in annual revenue for the first time.
While the IT channel consolidates during the Great Recession, SHI aggressively expands, increasing support for small and medium-sized businesses. SHI's Corporate division ("Corp") launches in Austin, Texas and 25 new regional offices open within 18 months. Today, SHI's Corporate division represents approximately one-third of SHI's top-line revenue.
SHI International France opens its doors.
Eclipsing $5 billion USD in annual revenue for the first time, President and CEO Thai Lee predicts SHI will double in size and pass $10 billion USD by the end of 2019. SHI would achieve that goal by the end of 2018 - one year early.
SHI opens the Knox Integration Center, the fifth warehouse facility in our history. "Fort Knox" instantly doubles SHI's capacity to support the warehousing, configuration and delivery of integrated software and hardware solutions.
The Ridge Integration Facility opens in Piscataway, New Jersey - five miles from the newly re-named SHI Stadium on the campus of Rutgers University. The new facility - large enough to house nearly seven football fields - expands SHI's ability to build and deploy data center and edge computing solutions at scale and combines with Knox to give SHI the two largest IT integration centers east of Chicago. SHI also opens SHI Global IT Solutions Ireland Limited to support our customers in the European Union.
During the COVID-19 pandemic, SHI launches Stratascale, a wholly-owned subsidiary tasked with delivering high-value consulting and professional services to help business and IT achieve business agility.
European expansion continues with new warehouse and Integration Center facilities opening in the UK and Netherlands.